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Terms and conditions

Last update: April 18, 2026

  • These Terms apply to https://prim-shop.bigcartel.com and purchases from Prim Palace. By ordering, you agree to these Terms.

Orders and Payment

  • Orders may be accepted or canceled if payment fails or items are unavailable. Prices may change. We confirm orders when payment is successful.

Shipping

  • We ship to the address provided at checkout. Delivery dates are estimates and we are not responsible for carrier delays.

Processing time:

  • 1–2 business days

Returns and Refunds

  • No returns are accepted. Refunds or exchanges are only considered in limited cases at our discretion (for example, if an item arrives damaged or incorrect).

Cosmetics

  • Cosmetics must be used as directed and based on the label/ingredients. We are not responsible for reactions resulting from use.

Product Information

  • Images and descriptions are for reference. Actual color and appearance may vary.

Intellectual Property

  • All content on the Website is owned by or licensed to Prim Palace and may not be copied or used without permission.

Limitation of Liability

  • Prim Palace is not liable for indirect or consequential damages. Liability is limited to the amount paid for the affected purchase.

Changes

  • We may update these Terms. Continued use after changes means you accept them.

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