Shipping and delivery

At Prim Palace , each order is carefully packaged to ensure your pieces arrive safely and beautifully.

Processing Time

• Orders are processed within 1-3 business days
• Processing time does not include weekends or holidays

Shipping Time

• Once shipped, orders typically arrive within 3–7 business days (U.S.)
• Delivery times may vary due to carrier delays beyond our control

Order Tracking

• A tracking number will be emailed once your order ships
• Please allow up to 24 hours for tracking updates to activate

Incorrect Address

• Please ensure your shipping address is correct at checkout
• Prim is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer

Lost or Stolen Packages

• Prim is not responsible for lost, stolen, or delayed packages once marked as delivered by the carrier
• We recommend shipping to a secure location